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Rules for Working with a Person with a Cognitive Disability

• Offer assistance with completing forms or understanding written instructions and provide extra time for decision-making. Wait for the client to accept the offer of assistance; do not “over-assist” or be patronizing.
  
• Be prepared to repeat what you say, orally or in writing.
  
• Be patient, flexible and supportive. Take time to understand the client and make sure the client understands you.
  
• If you are in an area with many distractions, consider moving to a quiet or private location.
  

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This fact sheet was last updated on 02-13-2009.